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My parents have had auto & home insurance through Auto Owners for the last 38 years. When my dad finally called to make a claim after a bad hail storm the inspector came out & said that the roof had never seen a minute of hail but due to normal wear & tear of the roof not only were they denying his claim but the gave him an ultimatum that he repair his own roof or he would be terminated.

This was in addition to them insisting that my parents provide proof that all of their grown children & relatives have their own auto insurance (none of whom lived in the house with them) or they would add them on to my parents policy. Utter ridiculousness. Needless to say, after 38 years my parents are searching for new insurers- preferably somebody who'll have better business ethics.

My parents have heard good things about State Farm, so that is where they are looking to get quotes from first. I highly recommend others look into State Farm as well and leave the folks at Auto Owners.

Reason of review: Poor customer service.

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